Refund policy
Every piece is printed to order — made specifically for you, in the size and format you chose. Because nothing is held in stock, I am unable to offer refunds, exchanges, or cancellations once an order has been placed. Please check your size and format carefully before completing checkout.
Damage or defects
Every order is handled with care. If your print arrives damaged in transit, or has a manufacturing defect, I will make it right.
Email me at pascharart@gmail.com within 30 days of delivery with:
- Your order number
- A clear photo of the damage or defect
- A photo of the packaging, if it was damaged in transit
Once I have reviewed it, I will arrange a replacement at no cost to you. You will not be asked to return the damaged piece.
What is not considered a defect
- Slight colour variation between your screen and the printed piece. This is normal in all fine art printing and comes down to monitor calibration.
- Natural grain variation on wood prints. The grain shows through the lighter areas of the image — that is the character of the material, and it is part of why no two wood prints are identical.
- Change of mind, or a size that turned out different to what you pictured. Every product page lists exact dimensions.
Your rights under Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or a refund. For a minor failure, I will repair or replace the product within a reasonable time. These rights apply regardless of anything stated above.
Questions
If you are unsure about sizing, materials, or anything else before you order, email me at pascharart@gmail.com. I would rather answer a question first than replace a print later.